1. Abonelik İptali

Aboneliğinizi dilediğiniz zaman uygulamada Ayarlar → Faturalandırma ekranından iptal edebilirsiniz.

• İptal, içinde bulunduğunuz ödeme döneminin sonunda yürürlüğe girer.
• Dönem sonuna kadar paketinizin tüm özelliklerini ve kalan kredilerinizi kullanmaya devam edersiniz.
• İptal sonrasında bir sonraki dönem için ücret tahsil edilmez.
• Paket düşürme (downgrade) talepleri de bir sonraki yenileme tarihinde uygulanır.

2. Cayma Hakkı

Pomercin paketleri ödeme onaylandığı anda hesabınıza tanımlanan ve elektronik ortamda anında ifa edilen hizmetlerdir. Mesafeli Sözleşmeler Yönetmeliği’nin 15/1-(ğ) ve (h) maddeleri uyarınca, ödeme adımında onayınızla ifasına başlanan bu hizmetlerde cayma hakkı kullanılamaz. Herhangi bir nedenle ifasına başlanmamış bir hizmet için 14 gün içinde cayma talebinde bulunabilirsiniz.

3. İade Yapılan Durumlar

Aşağıdaki durumlarda ödediğiniz tutar iade edilir:

• Mükerrer (çift) veya hatalı tutarda tahsilat yapılması,
• Ödeme alındığı halde paketin veya kredilerin hesabınıza teknik bir hata nedeniyle tanımlanamaması ve sorunun makul sürede giderilememesi,
• Hizmetin SATICI kaynaklı nedenlerle sürekli olarak sunulamaması (bu durumda kullanılamayan döneme karşılık gelen tutar oranında),
• İfasına başlanmamış hizmetler için süresi içinde yapılan cayma talepleri,
• Yürürlükteki mevzuatın iade yapılmasını zorunlu kıldığı diğer haller.

4. İade Yapılmayan Durumlar

• Ödeme döneminin başlamasından sonra yapılan iptallerde içinde bulunulan dönemin bedeli (hizmet dönem sonuna kadar kullanılabilir),
• Kullanılan veya kullanılmamış krediler (ilgili pakette aksi belirtilmedikçe),
• Kullanım Şartları’nın ihlali nedeniyle askıya alınan veya kapatılan hesaplar,
• Üçüncü taraf platformların (sosyal medya API’leri vb.) erişim politikalarını değiştirmesinden kaynaklanan kısıtlamalar.

5. İade Talebi Nasıl Yapılır?

İade talebinizi, hesabınıza kayıtlı e-posta adresinizden [email protected] adresine; ad-soyad, hesap e-postası, işlem tarihi, tutar ve talep gerekçesini belirterek iletebilir veya iletişim sayfamızdaki formu kullanabilirsiniz. Talepler en geç 7 iş günü içinde değerlendirilir ve sonucu e-posta ile bildirilir.

6. İadenin Gerçekleşmesi

Onaylanan iadeler, ödemenin yapıldığı kredi veya banka kartına PayTR aracılığıyla en geç 14 gün içinde başlatılır. Tutarın kart hesabınıza yansıma süresi bankanıza göre değişebilir; taksitli işlemlerde iade, bankanızın uygulamasına göre taksitler halinde yansıyabilir. İade edilen işleme ait krediler hesabınızdan düşülür.

7. İletişim

Sorularınız için: [email protected] · +90 505 533 87 40 Kodrota — Fikirtepe Mah. Rüzgar Sk. A1 Blok No: 44 A İç Kapı No: 18 Kadıköy / İstanbul

1. Subscription Cancellation

You may cancel your subscription at any time from the Settings → Billing screen in the application.

• Cancellation takes effect at the end of your current billing period.
• You continue to have access to all features of your package and your remaining credits until the end of the period.
• No fee is charged for the next period after cancellation.
• Package downgrade requests are also applied at the next renewal date.

2. Right of Withdrawal

Pomercin packages are services that are assigned to your account the moment payment is confirmed and are performed immediately in electronic form. Pursuant to Articles 15(1)(ğ) and (h) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for these services, whose performance begins with your consent at checkout. You may submit a withdrawal request within 14 days for any service whose performance has not begun for any reason.

3. Cases Where a Refund Is Made

The amount you paid is refunded in the following cases:

• A duplicate charge or a charge in an incorrect amount,
• Payment was received but the package or credits could not be assigned to your account due to a technical error and the issue could not be resolved within a reasonable time,
• The service could not be continuously provided due to causes attributable to the SELLER (in this case, in proportion to the amount corresponding to the unused period),
• Withdrawal requests made within the applicable period for services whose performance has not begun,
• Other cases where applicable legislation requires a refund to be made.

4. Cases Where a Refund Is Not Made

• The fee for the current period in cancellations made after the payment period has started (the service remains usable until the end of the period),
• Used or unused credits (unless otherwise stated for the relevant package),
• Accounts suspended or closed due to a breach of the Terms of Use,
• Restrictions arising from changes to the access policies of third-party platforms (social media APIs, etc.).

5. How to Request a Refund

You may submit your refund request from your registered account email address to [email protected], stating your full name, account email, transaction date, amount, and the reason for the request, or you may use the form on our contact page. Requests are evaluated within 7 business days at the latest and the outcome is communicated by email.

6. Processing of Refunds

Approved refunds are initiated to the credit or debit card used for payment via PayTR within 14 days at the latest. The time it takes for the amount to appear on your card account may vary depending on your bank; for installment transactions, the refund may be reflected in installments according to your bank’s practice. Credits related to a refunded transaction are deducted from your account.

7. Contact

For your questions: [email protected] · +90 505 533 87 40 Kodrota — Fikirtepe Mah. Rüzgar Sk. A1 Blok No: 44 A İç Kapı No: 18 Kadıköy / İstanbul

1. Subscription Cancellation

You may cancel your subscription at any time from the Settings → Billing screen in the application.

• Cancellation takes effect at the end of your current billing period.
• You continue to have access to all features of your package and your remaining credits until the end of the period.
• No fee is charged for the next period after cancellation.
• Package downgrade requests are also applied at the next renewal date.

2. Right of Withdrawal

Pomercin packages are services that are assigned to your account the moment payment is confirmed and are performed immediately in electronic form. Pursuant to Articles 15(1)(ğ) and (h) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for these services, whose performance begins with your consent at checkout. You may submit a withdrawal request within 14 days for any service whose performance has not begun for any reason.

3. Cases Where a Refund Is Made

The amount you paid is refunded in the following cases:

• A duplicate charge or a charge in an incorrect amount,
• Payment was received but the package or credits could not be assigned to your account due to a technical error and the issue could not be resolved within a reasonable time,
• The service could not be continuously provided due to causes attributable to the SELLER (in this case, in proportion to the amount corresponding to the unused period),
• Withdrawal requests made within the applicable period for services whose performance has not begun,
• Other cases where applicable legislation requires a refund to be made.

4. Cases Where a Refund Is Not Made

• The fee for the current period in cancellations made after the payment period has started (the service remains usable until the end of the period),
• Used or unused credits (unless otherwise stated for the relevant package),
• Accounts suspended or closed due to a breach of the Terms of Use,
• Restrictions arising from changes to the access policies of third-party platforms (social media APIs, etc.).

5. How to Request a Refund

You may submit your refund request from your registered account email address to [email protected], stating your full name, account email, transaction date, amount, and the reason for the request, or you may use the form on our contact page. Requests are evaluated within 7 business days at the latest and the outcome is communicated by email.

6. Processing of Refunds

Approved refunds are initiated to the credit or debit card used for payment via PayTR within 14 days at the latest. The time it takes for the amount to appear on your card account may vary depending on your bank; for installment transactions, the refund may be reflected in installments according to your bank’s practice. Credits related to a refunded transaction are deducted from your account.

7. Contact

For your questions: [email protected] · +90 505 533 87 40 Kodrota — Fikirtepe Mah. Rüzgar Sk. A1 Blok No: 44 A İç Kapı No: 18 Kadıköy / İstanbul

1. Subscription Cancellation

You may cancel your subscription at any time from the Settings → Billing screen in the application.

• Cancellation takes effect at the end of your current billing period.
• You continue to have access to all features of your package and your remaining credits until the end of the period.
• No fee is charged for the next period after cancellation.
• Package downgrade requests are also applied at the next renewal date.

2. Right of Withdrawal

Pomercin packages are services that are assigned to your account the moment payment is confirmed and are performed immediately in electronic form. Pursuant to Articles 15(1)(ğ) and (h) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for these services, whose performance begins with your consent at checkout. You may submit a withdrawal request within 14 days for any service whose performance has not begun for any reason.

3. Cases Where a Refund Is Made

The amount you paid is refunded in the following cases:

• A duplicate charge or a charge in an incorrect amount,
• Payment was received but the package or credits could not be assigned to your account due to a technical error and the issue could not be resolved within a reasonable time,
• The service could not be continuously provided due to causes attributable to the SELLER (in this case, in proportion to the amount corresponding to the unused period),
• Withdrawal requests made within the applicable period for services whose performance has not begun,
• Other cases where applicable legislation requires a refund to be made.

4. Cases Where a Refund Is Not Made

• The fee for the current period in cancellations made after the payment period has started (the service remains usable until the end of the period),
• Used or unused credits (unless otherwise stated for the relevant package),
• Accounts suspended or closed due to a breach of the Terms of Use,
• Restrictions arising from changes to the access policies of third-party platforms (social media APIs, etc.).

5. How to Request a Refund

You may submit your refund request from your registered account email address to [email protected], stating your full name, account email, transaction date, amount, and the reason for the request, or you may use the form on our contact page. Requests are evaluated within 7 business days at the latest and the outcome is communicated by email.

6. Processing of Refunds

Approved refunds are initiated to the credit or debit card used for payment via PayTR within 14 days at the latest. The time it takes for the amount to appear on your card account may vary depending on your bank; for installment transactions, the refund may be reflected in installments according to your bank’s practice. Credits related to a refunded transaction are deducted from your account.

7. Contact

For your questions: [email protected] · +90 505 533 87 40 Kodrota — Fikirtepe Mah. Rüzgar Sk. A1 Blok No: 44 A İç Kapı No: 18 Kadıköy / İstanbul

1. Subscription Cancellation

You may cancel your subscription at any time from the Settings → Billing screen in the application.

• Cancellation takes effect at the end of your current billing period.
• You continue to have access to all features of your package and your remaining credits until the end of the period.
• No fee is charged for the next period after cancellation.
• Package downgrade requests are also applied at the next renewal date.

2. Right of Withdrawal

Pomercin packages are services that are assigned to your account the moment payment is confirmed and are performed immediately in electronic form. Pursuant to Articles 15(1)(ğ) and (h) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for these services, whose performance begins with your consent at checkout. You may submit a withdrawal request within 14 days for any service whose performance has not begun for any reason.

3. Cases Where a Refund Is Made

The amount you paid is refunded in the following cases:

• A duplicate charge or a charge in an incorrect amount,
• Payment was received but the package or credits could not be assigned to your account due to a technical error and the issue could not be resolved within a reasonable time,
• The service could not be continuously provided due to causes attributable to the SELLER (in this case, in proportion to the amount corresponding to the unused period),
• Withdrawal requests made within the applicable period for services whose performance has not begun,
• Other cases where applicable legislation requires a refund to be made.

4. Cases Where a Refund Is Not Made

• The fee for the current period in cancellations made after the payment period has started (the service remains usable until the end of the period),
• Used or unused credits (unless otherwise stated for the relevant package),
• Accounts suspended or closed due to a breach of the Terms of Use,
• Restrictions arising from changes to the access policies of third-party platforms (social media APIs, etc.).

5. How to Request a Refund

You may submit your refund request from your registered account email address to [email protected], stating your full name, account email, transaction date, amount, and the reason for the request, or you may use the form on our contact page. Requests are evaluated within 7 business days at the latest and the outcome is communicated by email.

6. Processing of Refunds

Approved refunds are initiated to the credit or debit card used for payment via PayTR within 14 days at the latest. The time it takes for the amount to appear on your card account may vary depending on your bank; for installment transactions, the refund may be reflected in installments according to your bank’s practice. Credits related to a refunded transaction are deducted from your account.

7. Contact

For your questions: [email protected] · +90 505 533 87 40 Kodrota — Fikirtepe Mah. Rüzgar Sk. A1 Blok No: 44 A İç Kapı No: 18 Kadıköy / İstanbul